Catering Terms & Conditions

Thank you for considering Touch of Flavors for your special catering needs. Please be assured that our staff will make every effort to provide the personalized service needed to make your event a success. The purpose of these terms and conditions is to clearly communicate our policies and guarantee your reservation. If you have questions, please feel free to contact us immediately. Our goal is to make planning your event simple; then back it up with quality service and a memorable product.

Online Ordering Process 

To place an order with Touch of Flavors Catering, you:

1. (For orders to be delivered) Must provide a postcode, delivery time frame and delivery date. The postcode must be within our agreed delivery zones, otherwise we reserve the right to refuse sale. Delivery dates and times must be compatible with available delivery times.
2. Must place an order equal to or higher than the minimum $200 order value (drop-off catering orders).
3. Customers may add Order Notes and Delivery Notes following the selection of food, and we will work to accommodate reasonable requests. You must select a delivery address and are encouraged to add additional delivery information. You must input or select a billing address.
4. Must pay for your order in advance via credit card or debit card unless you hold an alternative status with Touch of Flavors as an organization to make payment On Account or via Purchase Order.
5. To place an order, you must agree to these Terms & Conditions.

 

Receipt of Order 

All customers will receive an email confirmation of their order automatically following the order has been placed. The email confirmation will include a full breakdown of items and costs involved in the order, the total cost, the delivery date, the requested delivery time frame, and location.

 

 Amendments to Order 

Any changes to an order must be notified to us at least 72 hours prior to delivery. All efforts will be made to accommodate changes, but we reserve the right to refuse the change requested within 72 hours of the order collection/delivery.

 

Refunds 

If the products or services you receive are incorrect or do not meet the standards of Touch of Flavors, you may be entitled to a replacement of your order, a full or partial credit to your account, or a refund. You must contact Touch of Flavors within 2 working hours of delivery of goods with details of any perceived deficiencies. 

 

 Non Returnable

For reasons of hygiene and public health, exchanges are not available for food items.

 

Lead Time

We require a working lead time of 72 hours for all orders, this includes any changes made to an order.

 

Product Descriptions 

Touch of Flavors attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content is accurate, completely reliable, or error free.

From time to time there may be information on Touch of Flavors Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.

 

Pricing

Prices and availability of items are subject to change without notice; the prices advertised on this site are for orders placed and exclude delivery.

 

Cancellation Policy

Orders cancelled with at least 72 hours’ notice will receive no penalty and may be subject to a full order credit or refund. Any order cancelled with less than 72 hours’ notice is nonrefundable.

 

Copyrights 

All content included on the Online Ordering site such as text, graphics, logos, icons, images, audio clips, digital downloads and software is protected by copyright laws.

 

Food and Beverage Regulations

Groups requesting tax exemption must submit a copy of their State Tax Exemption Certificate at the time of booking scheduled event.

 

Special Event & Wedding Process

Payment and Deposits:

Events booked 90 days or more out require a 30% non-refundable deposit at the time of booking, which is due with an executed Contract.  The deposit will be deducted from the final bill. Your event will not be finalized until the deposit, signed contract and credit card authorization form is received.

60 days prior to your event, 50% of your remaining invoice balance is due. Unless previous credit arrangements have been approved, the final balance of the event total is to be paid at least 7 days prior to the event. If final payment is not received by 12pm 7 days prior to the event, catering services may be cancelled.

In addition to the charges set forth for your scheduled event, you agree to pay all federal, state, municipal and other taxes that may be required by law, as applicable to your event. 

All payments should be made payable to the order of Touch of Flavors. Payments must be made with certified bank check and/or credit card. We cannot accept personal checks.

 

Direct Billing/Payment Terms

All events are required to be paid for in the full 7 days prior to your event. Corporate account terms are Net 30 and must have a signed contract and direct billing agreement on file and preapproved by Touch of Flavors. 

 

Guest Count Guarantee

The final count for all food and beverage is due 7 DAYS PRIOR TO THE EVENT.

The number of guests stated in the Contract may be modified up until 7 days prior to the event by providing written notice. If you do not notify us of a modification to the guest count at least 7 days prior to the event, the total balance due shall be determined by the guest count as stated in the Contract or, if applicable, the most recently received written communication confirming guest count.

 

Guest Count Reduction

If the final guest count is reduced by 20% or more than the guest count as stated in the Contract or the most recently received written communication confirming guest count, your menu costs may increase proportionally based on our present prices.

 

Rush Orders

While we are happy to accept last-minute orders, any rush order that is placed within 72 hours of the event date will be assessed an additional $75 rush order fee to offset the additional food/labor cost to process your order on short notice. Please note that product selection may be limited, so your flexibility is appreciated.

 

Cancellation by Client

Cancellation of any corporate or individual event must be submitted in writing and submitted to Catering@Simplyplatedco.com. All event deposits are non-refundable.

In the event of an event cancellation, scheduled payments will be handled as follows:

• Any cancellation received less than 60 days will result in a fee of 25% of the estimated food and beverage charges and the caterer will seek any additional expenditures to date, including but not limited to contracted labor, special orders, rentals, and/or proposals costs.
• Any cancellation received less than 30 days will result in a fee of 50% of the food and beverage charges and the caterer will seek any additional expenditures to date, including but not limited to contracted labor, special orders, rentals, and/or proposals costs.
• Any cancellation after the Final Guarantee (7 days prior to event) has been provided will result in a fee of 100% of the charges on the event order. No deposits or payments will be returned.

 

Delinquent Accounts

We reserve the right to assess finance charges on any amount unpaid when due at an interest rate of 5% per month. If we must seek legal remedies to enforce the terms of this Contract, you agree to be responsible for all reasonably incurred attorney fees and costs.

 

Menu and Menu Changes

We will supply an agreed upon menu at least 2 weeks prior to the event. Any additional add-ons or changes to the menu are due 7 days prior to the event. Any changes made within 7 days of the event will be subject to an order change fee of $100. We will try our best to accommodate last-minute changes, however, such changes are not guaranteed. 

We will not be responsible for any unforeseen changes in the food market, and should an unforeseen change cause a need for a menu substitution, we will provide notice to you as soon as practicably possible. Should there be a need for a menu substitution, you agree to such substitution, and you agree to pay any increased prices that result from the substitution.

Additionally, if the date of this Contract exceeds a 6-month period, the quoted rates are subject to a proportionate increase to meet increased costs of food, beverages, and other operational expenses existing at the time of the event.  All intellectual property, including, but not limited to, recipes, menus, and/or other related materials developed and created by us for the event shall be our property.

 

Menu Tastings

Scheduled tastings can be arranged with adequate advanced notice. Since menu items are made to order, we cannot provide drop-in tastings. A minimum of 2 weeks notice is required to schedule and should take place no later than 30 days prior to your event.

Since we do not keep premium and non-seasonal ingredients on hand for tastings, we charge a non-refundable fee of $30/person for all tastings and allow up to 4 people to attend. This also helps cover the cost of our chef and staff’s time to provide this service.

If you sign a catering contract with us, 100% of your tasting charges will be applied to the balance of your event (less gratuity).

 

Staff Members

There is a charge of $30.00 per hour for each Touch of Flavors staff member for a minimum of 5 hours for all offsite events. Generally, five (5) hours of event service is common and included in the total. This time includes set up, clean up, and service time. 

For large full-service events, an Event Manager may be required which will be billed at a rate of $37.00 per hour. A charge of $50 per hour per Touch of Flavors staff member will be charged if the event exceeds the agreed upon end time or if the meal is plated and served by staff.

 

Gratuity

A tip/gratuity is not expected but is very appreciated! At your discretion, any tip/ or gratuity will be distributed directly to ALL service staff.

For all offsite events, an 18% gratuity will automatically be added to the total of the catering booking.

 

Service Fee

An 18% service fee applies to all events. This fee helps cover other costs of producing the event, including, but not limited to, client meetings, scheduling, order processing, accounting, and vendor coordination for rentals and additional services. This charge is not considered a gratuity or tip.

 

Delivery Fee

A per vehicle delivery fee may be applicable based on the location of your event. Please ask your Event Coordinator for more details concerning this fee.

 

Performance of Services and Cancellation by Touch of Flavors

Our performance of this Contract is subject to disputes, strikes, accidents, acts of God, pandemics, acts of a public enemy or terrorists, war, civil unrest, fires, floods, foul weather, tornadoes or other natural forces, power/gas failure, equipment malfunction, government restrictions on operations and/or travel, foods/beverages or supplies being available at reasonable costs, and other causes, whether stated in this Contract, beyond our control and which prevent or interfere with our performance. If our performance is interrupted, interfered with, delayed or prevented by any occurrence beyond our control, we will be excused from further performance of services under this Contract.

We reserve the right to terminate this Contract for any reason. If we terminate this Contract over 30 days prior to your event date, all payments and deposits will be returned in full within 10 days of cancellation. If we terminate this Contract within 30 days prior to your event date, all payments and deposits will be returned in full within 10 days of cancellation.

 

Leftover Food Policy

To ensure the safety of your guests and you, it is our policy to remove and discard any leftover food after the event. We do not recommend serving leftover food as we cannot ensure the safety in doing so, however, upon your request, you may take any uneaten or non-consumed food or bottled beverages. By doing so, you agree to assume full responsibility and liability for the results of any leftover food/beverage served and consumed by anyone following conclusion of the event, and you agree to release us from liability and agree to indemnify us and hold us harmless from all claims, liabilities, and damages related to any leftover food/beverage served and consumed by anyone following conclusion of the event.

 

Allergens

Please be aware that our food may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, fish, shellfish or wheat. While we take steps to minimize risk and safely handle the foods that contain potential allergens, please be advised that cross contamination may occur, as factors beyond our reasonable control may alter the formulations of the food we serve.

 

Allergen Facilities
Our facilities are not food allergen or gluten-free. Customers with food allergies or other nutritional concerns are advised to notify our Catering Coordinators at the time of booking our services for assistance.

 

Rentals

The following items are available for rent at an additional cost: linens, tablecloths, napkins, china, silverware, and glassware. Requests for rentals must be made and finalized at least 3 weeks prior to the event. We reserve the right to charge for missing and/or damaged rental items caused by you and/or your event guests. A final bill for missing or damaged rental items will be sent to you within 7 days after the event and the credit card on file will be charged. 

Cancellation of all rentals can be made 3 weeks before your event. Cancellation made within 3 weeks of your event will forfeit all monies paid.

 

Client Responsibility

You agree to assume all responsibility for any damage/theft of property that you cause or that may be caused by your guests or invitees. Additionally, selection and maintenance of the event location is your sole responsibility. We will not be responsible for or liable for any food items prepared by other outside sources and served at the event.

 

Indemnification

You agree to indemnify and hold us harmless from all claims, liabilities, damages, judgments, losses, costs, and expenses, including attorney fees and costs, arising from or relating to this Contract.  

 

Liquidated Damages

By executing this Contract, you agree and understand that it would be difficult to determine what damages would result from an unsatisfactory event, whether it be because of the food and/or service of the staff, or any other condition or reason, or any breach of this Contract by us, and therefore, you agree that in the event of any such claim, the maximum damages and costs awardable to you against us shall be liquidated at the amount you have actually paid to us for the event.  In no event shall we be liable for the loss of profit or for actual, collateral, incidental, consequential, general, special, or exemplary/punitive damages, whether your claims are based on breach of contract, breach of warranty, or any other such claims. The parties agree and understand that this liquidated damage provision is a material term to this Contract.

 

Breakage/Loss/Liability

Client assumes full responsibility for any damage or loss of an equipment, including but not limited to tents, tables, chairs, linens, glassware, décor, China or flatware. Any lost, stolen or damaged equipment will be charged to the client at replacement cost. All equipment should be present and ready for pick up by Touch of Flavors  after the event. If Touch of Flavors  staff is not on site for the event, client is responsible for the safety of the food setup and serving including any heated chafing dishes left on site. Touch of Flavors  does not accept responsibility due to negligence by the client or any attendees of the client’s event that causes any damage as a result.

  

Dispute Resolution

Both parties agree to seek a third-party arbitrator for any disputes that arise as a result of this Contract. The parties agree to equally share the expense of arbitration, unless otherwise provided.

 

Photo Release

You agree that photos of your event, likeness, and/or guests may be used in photography, video, and/or digital media for advertisement in any and all publications including web-based publications, without payment or other consideration. We will also be the sole owner of such property.

 

Privacy

Any orders placed on the Touch of Flavors  website or directly with our staff will be kept private and used solely for the purpose of completing your order. All client e-mails will be saved in our system and included in future Touch of Flavors  mailings regarding updates, information or promotions related to our company. Your e-mail or order information will never be shared or sold to any outside party at any time. Should you wish to be removed from our e-mail list, you can opt-out any time or contact us at info@touchofflavors.com. All payments made by credit card are by secure encrypted credit card processing system to ensure the safety and privacy of all transactions.

 

Miscellaneous

This document embodies the entire and complete agreement between the parties and may not be modified except by a writing signed by the parties. This Contract fall under the jurisdiction of Ohio and is therefore subject to all of Ohio's laws and regulations.

 

I have read and understand the above terms and conditions and they meet my approval. I consider our agreement definite and confirmed.